How can we help?

Contact support

Email [email protected] for app support, account help, privacy questions, data requests, token questions, purchase issues, and safety concerns.

Account and data deletion

To request account deletion or data deletion, use the public data deletion page or email [email protected] from the email address linked to your MindSense account. Include "Data deletion request" in the subject and describe whether you want to delete your account, app history, or both.

Deletion requests are usually processed within 30 days after identity verification. Some records may be retained where required for legal, billing, security, fraud prevention, or compliance reasons.

Report an issue

For bugs, include your device model, operating system version, MindSense app version, what you expected, what happened, and whether camera, microphone, notifications, AI, community, token, or purchase features were involved.

For safety concerns, write "Safety concern" in the subject line so the request can be triaged quickly.

Privacy and contact

Privacy questions and data requests can be sent to [email protected]. The Privacy Policy explains what data may be collected, including account identifiers, usage data, diagnostics, AI conversations, journal entries, community content, and purchase-related information where applicable.

Legal operator

MindSense and mindssense.com are operated by GENYS CO MB, a Lithuania-based company.
Company registration number: 306705575.
D-U-N-S number: 984975604.
Registered address: Pietine g. 17-5, Klaipeda, 93147, Lithuania.
Contact: [email protected].

FAQ

• MindSense is not a medical, crisis, or emergency service.
• Camera and microphone features require permission and are used only when users choose features that require them.
• Optional token-based features and purchases are shown before use or checkout.
• Account and data deletion requests can be submitted through the app, the public data deletion page, or support email.